Contact & Order Help
Orders ship within 2-5 business days. Once shipped, you'll also get tracking by email.
HOW TO REACH US
LIVE CHAT
Fastest option for quick questions about products, sizing, or an order in progress. Click the chat bubble in the bottom-left corner of any page.
Send us an email at orders@theherocompany.co or use our contact form — we'll research your question and get back to you as quickly as possible.
SUPPORT HOURS
MON-FRI, 9AM-5:30PM PST
Closed Saturdays, Sundays and holidays.
RESPONSE TIME
WITHIN 48 BUSINESS HOURS
Most messages answered same-day during the work week.
CAN'T WAIT?
CHECK THE HELP CENTER
Self-serve answers, day or night, on shipping, returns, and more.
Below are a few of the questions we get the most. If you don't see what's on your mind, find more information in our Help Center or reach out to us directly!
Each product page has a "Size & Details" link near the Add to Cart button — click there to view sizing info. You can also check the Product Details tab on the page.
Please note: we don't currently offer custom sizing or made-to-order sizing.
For other product questions, visit our Help Center and search by product name.
Can I make changes to my order once placed?
We totally get it — sometimes you need to tweak an order after you've hit "place order." Here's what we can (and can't) do once your order has been submitted.
Change the shipping address:We'll always try! Reach out to us right away and we'll do everything we can to update your address before your order ships — but we can't guarantee it. Be sure to provide the updated address when you contact us.
Add an item to an order:Once an order is placed, we're not able to add items to it. If you'd like something else, you can either place a new order for those items, or request to cancel your current order so you can place one fresh order with everything you want.
Remove an item from an order:This one's a "we'll try our best" too — contact us as soon as possible and we'll do what we can to remove it before your order ships. It's not guaranteed, so the sooner you reach out, the better our odds.
Change the size, color, or swap an item: Once your order is placed, we're unable to modify a product or swap it for something else. You're welcome to keep the order as-is, or reach out to request a cancellation so you can reorder with the changes you want.
Cancel an order:Just like the changes above, cancellations can be requested but aren't guaranteed — it depends on where your order is in processing. Reach out as soon as you can and we'll see what we can do!
Processing time depends on the item and your shipping method.
Standard shipping:
*Some of our apparel items are printed-on-demand. For these items, production time will be noted on the product page.
Expedited shipping (Two-Day/Next-Day):
Available only for ready-to-ship items shipped to the 48 contiguous states.
We use several carriers depending on destination and package details:
Your specific carrier isn't confirmed until the order is fulfilled — with three exceptions:
For everything else, your carrier will be listed in your shipping confirmation email and on your Tracking Page.
What is your return & exchanges policy?