All orders are shipped Monday through Friday (excluding holidays). We work to ship orders to our heroes as quickly as possible.
Standard/ Economy Shipping:
During ALL holiday periods, please allow up to 3 days for order processing. Once your order processes, transit time is estimated at 2-7 business days, depending on your zone.
Please allow 5-7 business days production time prior to shipping for items shipping from Michigan (apparel, mugs, etc).
Orders shipping to AK, HI and PR may experience a longer transit time.
Expedited Shipping:
We offer Next Day and Two Day shipping for our products with delivery Monday through Saturday.
Expedited Shipping orders placed by Noon PST Monday-Friday will ship same day. Expedited orders placed after Noon PST will ship next business day.
We can ship expedited orders to valid street addresses only; no PO Boxes. If a PO Box is entered as the shipping address and we are unable to reach you to correct the address, your order may be delayed.
We’re sorry, but items shipping from Michigan (apparel, mugs, etc.) are not eligible for expedited shipping.
International Method:
Transit times vary, but typically take 3-6 weeks once shipped with delivery made by local mail service.
**Please note that international customs fees may apply to all shipments outside the USA. Unfortunately, TheHeroCompany.co is unable to control these charges.
Shipping Carriers:
How to Track Your Package
Please allow up to 24 hours for tracking to update after carrier receives your package.
Hero Support (aka Customer Support): We are here to help! Please get in touch with our Hero Support Team with any questions or concerns by using our contact form here.
