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We are committed to delivering orders quickly and efficiently while providing the best possible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.
Processing time (prior to shipping) depends on the shipping destination and the selected shipping method (Standard or Expedited).
Expedited shipping (2-Day or Next-Day Delivery) is only available for items shipping from California.
Orders placed Monday through Friday (excluding holidays) by 12:00 PM PST / 3:00 PM EST: Ship the same day
Orders placed Monday through Friday AFTER 12:00 PM PST / 3:00 PM EST, or on Saturday/ Sunday/ holidays: Ship the following business day
Once your order is shipped, transit times will vary based on your selected shipping method and destination.
Standard Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
2-Day Air: Delivery occurs within 2 days Monday through Saturday, excluding holidays, after the order is shipped. No delivery Sunday.
Next Day Air:Delivery occurs on the following business day M-F, excluding holidays, after the order is shipped. No delivery on Saturday or Sunday.
Standard Shipping:Delivery typically occurs within 14 business days M-F, excluding holidays, after the order is shipped.
Premium Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped.
As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep.
Visit our Tracking Page.
Our Hero Support Team is here to help with any questions or concerns. Reach out to us anytime through our Contact Form.
