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    AMOUNT FUNDED FOR VETERANS TO DATE: $1,728,376

    Shipping Information

    We are committed to delivering orders quickly and efficiently while providing the best possible service.

    Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.

    Order Processing Time

    Processing time (prior to shipping) depends on the shipping destination and the selected shipping method (Standard or Expedited).

    Standard Shipping (United States & International): 

    • Orders are processed within 2 days (Monday through Friday).

    Expedited Shipping (United States Only)

    Expedited shipping (2-Day or Next-Day Delivery) is only available for items shipping from California.

    • Orders placed Monday through Friday (excluding holidays) by 12:00 PM PST / 3:00 PM EST: Ship the same day

    • Orders placed Monday through Friday AFTER 12:00 PM PST / 3:00 PM EST, or on Saturday/ Sunday/ holidays: Ship the following business day


    Transit & Delivery Time

    Once your order is shipped, transit times will vary based on your selected shipping method and destination.

    Domestic

    • Standard Shipping: Delivery typically occurs within 8 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.

    • 2-Day Air: Delivery occurs within 2 days Monday through Saturday, excluding holidays, after the order is shipped. No delivery Sunday.

    • Next Day Air:Delivery occurs on the following business day M-F, excluding holidays, after the order is shipped. No delivery on Saturday or Sunday.

     

     

     

     

     

     

     

     

     

    International 

    • Standard Shipping:Delivery typically occurs within 14 business days M-F, excluding holidays, after the order is shipped.

    • Premium Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped.

    Tracking Your Order

    As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit ourTracking Page.

     

    Hero  Support (aka Customer Support):

    We are here to help!  Please get in touch with our Hero Support Team with any questions or concerns by using our contact form here.

     

    Thank You!