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We are committed to delivering orders quickly and efficiently while providing the best possible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.
Processing time (prior to shipping) depends on the shipping destination and the selected shipping method (Standard or Expedited).
Please note: Our team does not process or ship orders on Saturdays, Sundays, or observed holidays. Orders placed during these times will begin processing the following business day.
Print-on-demand items: Orders are processed within 5 business days (Monday through Friday, excluding holidays).
Expedited shipping (Two Day Shipping or Next Day Shipping) is only available for ready-to-ship items shipping from California. Print-on-demand items are not eligible for Expedited shipping due to production time, and these options will not appear at checkout for orders containing print-on-demand items.
Orders placed by 12:00 PM PST / 3:00 PM EST on Monday through Friday (excluding holidays): Ship the same day
Orders placed after 12:00 PM PST / 3:00 PM EST Monday through Friday (excluding holidays) or any time on Saturday / Sunday: Ship the following business day
Once your order is shipped, transit times will vary based on your selected shipping method and destination.
Standard Shipping
Standard Shipping: Delivery typically occurs within 10 business days (Monday through Friday, excluding holidays) after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
Expedited Shipping (Two Day Shipping & Next Day Shipping)
Two Day Shipping: Delivery occurs within 2 business days (Monday through Friday, excluding holidays), after the order is shipped. No delivery on Saturday or Sunday.
Next Day Shipping:Delivery occurs on the following business day (Monday through Friday, excluding holidays) after the order is shipped. No delivery on Saturday or Sunday.
Estimated Delivery Schedule
|
Order Placed On (by 12PM PST / 3PM EST) |
Two Day Shipping Delivers On |
Next Day Shipping Delivers On |
|---|---|---|
| Monday | Wednesday | Tuesday |
| Tuesday | Thursday | Wednesday |
| Wednesday | Friday | Thursday |
| Thursday | Monday | Friday |
| Friday | Tuesday | Monday |
| Weekend (Sat/Sun) | Wednesday | Tuesday |
Please note: Delivery does not occur on Saturdays, Sundays, or observed holidays. If your order's shipping window includes one or more holidays, your delivery date will be pushed back accordingly to account for each non-delivery day.
Standard Shipping:Delivery typically occurs within 14 business days (Monday through Friday, excluding holidays) after the order is shipped.
Premium Shipping: Delivery typically occurs within 10 business days (Monday through Friday, excluding holidays) after the order is shipped.
As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep.
Visit our Tracking Page.
Our Hero Support Team is here to help with any questions or concerns. Reach out to us anytime through our Contact Form.
